1. Create a FAQ static page

1. From your Shopify admin, go to Online Store > Pages.
2. Click the Add page button to create a new page.
3. Enter the title of the page( such as "FAQ"), and choose the template is "page.faq".
4. Then click the Save button to save the page.

 

 

If the "page.faq" template does not appear in the Template select box. 
That means our theme is currently a draft theme, and your current 
live theme does not contain this template. Don't worry, just add 
this template file with empty content in your current live theme 
and that does not affect your current live theme. Go to Online store, 
click Actions > Edit code of the current live theme. Click Add a new template. 
A popup should appear. Choose "page" in the select box, and enter faq 
into the text box, then click the Create template button. 
A new template will be created, just remove all content of this template 
and then click the Save button