3. Support time

A supported item includes 6 months from the purchase date. During those 6 months, we are expected to be available to provide the item support services. Response times can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided. You’ll also have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.